Delete your data

Delete in the app

1. Open the parents' area. Tap the gear icon at the top right and solve a short task for adults.
2. Select your child's profile and tap "Profil löschen" (Delete profile). Before you confirm, the app shows what will be deleted and which deadline applies.
3. Confirm. A 14-day recovery period follows, during which you can undo the deletion.

If you have a parent account, you can delete it in the parents' area under "Konto" (Account).

Delete by email

If you no longer have access to the app, email privacy@hillcrownai.com and tell us you want your data deleted. We will reply and agree with you which details we need to identify your data.

What is deleted

• your child's profile: first name or nickname, age group, interests, chosen character
• the profile's conversations, photos your child showed and pictures it had drawn
• game progress, saved items and inbox messages
• for a parent account: your email address and the connected devices

What is kept

• purchase receipts and billing data, as long as statutory retention periods apply
• an active subscription, until you cancel it (see below)

Deadlines

• 14-day recovery period after deleting in the app
• after that, the data is completely removed from our servers within 14 days
• independently of this, you can set conversations to delete themselves after 90 days in the parents' area
• profiles not used for one year are deleted automatically

Deleting is not cancelling

Deleting a profile, the parent account or the app does not end an active subscription. Cancel your subscription first – in the subscription settings of your Apple or Google account, or via Cancel contracts here (German).